How to configure Email Address Mappings in Odoo

You can create a new email address mapping by:

1. Activating Developer Mode
2. Going to Settings > Technical > Email > Email Address Mappings

This brings you to the Email Address Mappings Dashboard, where you can:

• View and edit, existing email mappings
• Create new email mappings

To Create A new email mapping, click the “Create” smart button at the top of the dashboard

Here, you can configure your new email mapping using the following fields

• Address Rewriting
  • Match – When Odoo detects an email that matches the address in this field, Odoo will replace it with the email in the “replace” field
  • Replace – This is the email address you want to replace the email in the “Match” field with

• Apply to Headers
  • Email Headers are fields on the email that determine who the email is from, and who it is going to.
  • The apply headers field allows you to select what headers on the email you want Odoo to check for the email in the Match Field”, and replace with the email in the “Replace” field.
    • Apply to From
      • Incoming “From” can be used if someone uses multiple emails, but you want those to be mapped to the same user/follower.
    • Apply to To
      • Mapping incoming “To” can be useful if an Odoo email alias was renamed from sales@databasename.com to inside.sales@databasename.com. So, customers who still have the old alias can still reach the correct team.
    • Apply to Reply-To
      • Incoming “Reply-to” can be used to handle bounce loops in case an email was forwarded to multiple people.

• Apply to Directions
  • Here, you can select what type of emails you want this mapping to apply to
    • Incoming
    • Outgoing

To learn More about why email address mappings are useful, Click Here