Dropship Delivery Notification Emails for Customers

Steersman has introduced a new feature that allows Odoo to automatically send a delivery confirmation email to the customer (not the vendor) when a dropship order is fulfilled. This email includes a correctly formatted delivery slip that shows customer information, not vendor details.

By default, Odoo treats dropship operations as incoming receipts from the vendor, meaning that delivery records are tied to the vendor. This results in email notifications and packing slips being sent to or referencing the vendor, rather than the customer. This new functionality corrects that behavior and delivers the necessary information to the customer.

Key Features

Email sent to the customer, not the vendor
Delivery slip PDF shows the customer’s address and SO#, not vendor details and PO#
Works with both automatic and manual dropship workflows
Displays tracking info if added to the delivery
Respects opt-out settings for customers who don’t want delivery confirmations
Adds the customer contact as a follower of the transfer record

How to Enable It

Go to: Inventory > Settings > Shipping Section
- Enable the checkbox: “Dropship Email Confirmation”
- Optionally choose a custom template under “Dropship Email Template”

How It Works

Create a Sales Order using the Dropship route
Confirm the SO and the linked Purchase Order
Validate the resulting dropship delivery
The system automatically sends an email to the customer with:
- A delivery slip showing the customer’s address
- Any tracking info added to the picking
- Customized email template if configured

This also works for manually created POs using the Dropship route.

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The POS Style Multi-Delivery Sale Order Management feature is a powerful tool that has fused essential features from the POS system into Sales Orders

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By default, Steersman's invoice email template always included the assigned salesperson's signature. This often caused confusion when accounting staff, customer service representatives, or other users sent invoices on behalf of the sales team. Customers would receive an email signed by someone they had never communicated with, making replies and follow-up conversations less clear. Steersman's Use Current User's Signature for Invoice Emails feature solves this problem by allowing invoice emails to automatically use the signature of the user who clicks Send, while preserving existing behavior for organizations that prefer the salesperson's signature.

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